As an electronic commerce company, your main challenge is to win the loyalty of your customers by providing flawless service quality (immediate delivery, in the right place, and in the right state).
As a recognized logistical expert throughout the Kingdom of Jordan, the coast has developed electronic commercial logistics solutions for you. Whatever the size of your company, the complexity of your needs, your market and customer expectations, we use all our experiences and skills to help you succeed – from setting orders and sending them to the distribution management
The impact of electronic commerce on the world and the role of shipping companies in this type of business:
E-commerce is one of the aspects of the technological development in the world in the recent period, which has witnessed significant growth in its sales by more than 250% from previous years, and freight services for e-commerce are a basic reason for supporting their growth regardless of the size, nature or type of trade activity.
This is because shipping services are the main part of the process of selling via the Internet, through which the products are received from the service providers, packaged, and transferred to the final consumer, and one of the most important points sponsored by Al -Sahel shipping company in the e-commerce market, maintaining and choosing standards, and how to contract with them,
The holistic concept of shipping in the world of the e-commerce industry?
Shipping in its general concept is the process of transporting goods or products from one place to another, whether from the place of its production to the place of storage or from the seller to the consumer.
While e-commerce is the sales and purchase operations of the various commodities that take place through the Internet, whether the operations that take place between companies and consumers are called “B2C” or that take place between companies and some of them “B2B”.
What is meant by shipping electronic commerce is the services that the process of transferring products that are sold electronically needs.
This process is the most important pillar of e-commerce, as it is the movement of the customer and the store, and it will affect the success or failure of trade.
It is worth noting that it is one of the most important factors that affect customer decisions to buy. The more the shipping system is safe for products, fast, and appropriate in cost, and perhaps free, the more requests for the products you provide through your electronic trade.
The most important influencing factors that Al -Sahel Shipping Company provides to its customers:
The choice of the Sahel Company is to ship suitable for you, because it will reduce the challenges facing electronic store owners, as your approval and choice for us will contribute to several necessary factors for you. These factors will enhance your business growth, gain the loyalty of your customers, and affect your sales.
In the recent period, the number of international and Arab shipping companies that support e-commerce has increased significantly and provides various shipping solutions, whether on the international or local side, but unfortunately, most companies do not provide the correct steps for customers before starting to buy and are not based on solving the problems that
You will happen after the purchase, but with the Sahel Shipping Company, you will never have to enter into these problems based on your work with us follow the steps below:
Problems:
1- The buyer is exposed to loss, incurring and carrying high expenses, because the shipping company does not clarify the steps and stages for buyers and electronic commerce users and hides much information about customers or merchants, only in order to be approved for shipping operations
2- Many companies do not have sufficient experience in international transport, shipping, and customs clearance, which makes the shipping process very complicated for customers and users, and this results in a loss for users.
3- Most companies offer (Door to Door) service, but do not adhere to this service and do not reach the goods to the final beneficiary
4- Most of the goods are delayed, and the shipping and delivery period may reach a month or less, according to the electronic store and its location
5- Most of the goods are exposed to additional shipping costs upon their arrival, although the buyer paid the price of the commodity to the store on the basis that they are comprehensive all expenses
6- Most of the shipments, parcels, and purchases are subjected to payment of customs and tax fees despite the low price, as a result of not providing advice from the shipping company to the customer
7- The lack of knowledge of many companies that carry and the truck of the laws of states and their customs systems that receive these goods
8- Failure to provide the cost of storage in airports and ports to users in the event that the goods are not cleared and removed from the squares designated for them within the time exempted by airports and ports
Solutions provided by Al -Sahel Shipping Company for Electronic Commerce users:
1- The Sahel Company will provide customers and users, whether individuals or steps stores, and stages for the customer before he pays the price of goods so that the right and the correct charging of the goods can be able
2- Providing advice to customers on the approvals and documents required to be provided with goods in the country of destination in order to be requested by suppliers and from them that requires them from government agencies before the shipping process
3- Calculating the full costs of shipping, fees, and clearance, and offering customers to assign the imported goods
4- Providing and informing customers on the cost of storage in ports and airports after the time period, because some of the goods need tests by government agencies and cannot clear them directly until after the results of the examination results.
5- The speed of delivery of goods and commitment in the contracting period between the Coast and the Customer Company
6- Providing price offers and adhering to them without increasing or decreasing except in very complex exceptional cases
7- Calculate customs duties for customers before purchases
The most important of these factors that our company enjoys:
1. Good reputation
The Sahel Shipping Company has a good reputation in the commercial market so it gives its customers the impression of confidence in your trade, and you can know the opinions of previous customers in the company to confirm this, and the quality of the services we provide, the ease of dealing and honesty in delivery and respecting the customer.
2. Our services are compatible with the products that we provide
The choice of the coast of shipping helps you to know the properties of your product well in terms of weight, size, dimensions, and temperature that it needs, and the type of storage, whether dry or cold, in addition to the type of packaging required, as these things will help you prevent your products from being damaged before they reach you, which will definitely help you In choosing Na in order to provide the service that suits the requirements for transferring your products.
3. speed of delivery
Statistics indicate that more than 80% of shoppers and customers prefer to receive their purchases on the same day or the next day at most.
As the delivery speed is an important factor for them and with your choice of the coast shipping company we will be the complementary partner for your trade because we offer a fast charging system and the best time to connect from day to 5 days.
4. Customer service
The Sahel Shipping Company works to build a deal in which customers respect and communicate with it in a proper way, in order to enhance confidence and gain customer loyalty, through the availability of all means of communication, whether the phone or chat through WhatsApp and email. We are also confident and we have the ability to solve all problems for our customers and communicate with them quickly and effectively.
5. Does the company provide the possibility of tracking?
With technological developments, it is now easy for the Sahel Coast Company to be aware of your shipment and the ability to follow the process of delivering your product.
6. The company provides multiple delivery options
The coast company shipping, and through the e-commerce industry, has made the whole world a small village, so any customer now can shop, and buy what he wants without looking at the borders of the place or countries, because the coast company has all the services and methods of international transportation within the countries of the world and from and To the Middle East also … This is of course in the event that your electronic store is targeting more than one country
7. Price and cost plans
The coast company works to ship and contributes to reducing the cost of shipping to its customers while maintaining the quality of products and packaging whenever it contributes to increasing the percentage of sales and the height of profits to customers. Products that are shipped through us to customers
8. Quality packaging
The coast company provides a special transaction for its customer products so that it is not exposed to damage or breaking if it is required. The quality of the appropriate packaging protects the products throughout the shipping period from exposure to shocks, external factors, and damage. The packaging is also important in preserving the products and shape of our customers and enhancing their brand value.
9. How easy to open electronic trade accounts in the shipping company
With Al -Sahel Shipping Company, you do not need to get out of your office, where we have a work team that comes to you wherever you are to open your account with us and start a business partnership.
10. Payment fees upon receipt
With the Sahel Shipping Company, it will now be easy for you to transfer the money to the owner of the e-commerce or suppliers because we have agents and delegates in most countries of the world, and even shipping fees you can transfer or pay through platforms without the need to visit us wherever your site is.
Our experience in completing e-commerce
One partner provides a premium service throughout your supply chain for the entire electronic commerce
Clearance on all kinds of parcels, purchases, and goods
Information Technology Solutions Department guarantees full tracking (customer interface, scheduling, invoices, return management [warehouse information systems])
The ability to improve warehouses (sampling, sorting, packing, and managing backgrounds)
Guaranteed dates and delivery times
High-level reverse logistical services (References Management and getting rid of packages
